olutely wonderful. Our driver that picked us up was there in time waiting with cold water and cold beer for our drive to the resort. Can’t get better than that! Our driver from the resort back to the airport went above and beyond to help us! Alex Jordan was our driver and helped us tremendously. Our 18 year old niece was with us and flying separately to Alaska while we went to Chicago. The resort had told us both Delta and Alaska airlines were in the same terminal. They were not. Our niece had never flown by herself out of the country yet alone navigating customs and Covid paperwork. Alex had another family to pick up from the airport and called to have another driver pick them up while he waited 15 minutes while we walked our niece into the separate terminal to get her in the correct line.,we travel every year twice a year to Cancun and I have never seen customs so insanely busy and so confusing especially for a new traveler. He then took us to our separate terminal. He gave her his phone number as well as us and told us he would be at the airport for the next hour and he could go help her if she needed it. She navigated it with many texts but wow! We were so grateful for his kindness and how he went above and beyond to help us with his busy schedule. Thank you Alex and Canadian transfers! We highly recommend!!
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devices again.
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d took us several minutes to sort it out so we knew we had the correct company. Our driver then got lost on the way to the resort and took us through some sketchy areas. We eventually got to the resort. The drive took way too long and our 9 yr old had to pee so bad he had to go in a water bottle as we didn't want to stop in a back alley when we were lost. Our ride back to the airport was much better. Driver was very friendly and vehicle was clean and comfortable.
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that included visiting 2 cenotes, several zip-lines and an ATV-ing drive. We've been to a larger cenote park but we like how intimate this park was and our tour guides were great. When arriving you are greeted by a host who gives the rules of the site which includes putting devices away during the first part of the tour. They do allow you to take pictures at the end of the trip but it does help to move people along through the "tour" and ensures that you don't loose or break any of your electronics during the trip. They also have a photographer taking pictures throughout the day. You can purchase the photos pf your group for $140. There were 8 of us in a group so it came out to $20 per person. I personally liked not having my device because we were able to be in the moment. The tour starts out at the first cenote located near the entrance that is enclosed so you are encouraged to plunge into hole with at drop that is 15 ft tall. You emerge from the water and are surrounded by stalactites within a beautiful cave. We saw some bats flying around but were harmless. They have built a wooden structure that you can walk I and out of the cave from for those who would rather not jump in from the hole at the top. You spend about 45 minutes at this first site and then take a tram to the second cenote. This one is much larger and wider. The tallest jump is 45ft. This one includes 3 zip-lines that drop into the cenote. I appreciate how they start with the smaller cenote which prepares you for the much larger cenote. The water was warm and beautiful. Our guide did a great job give a brief history about the water systems and how cenotes bring clean mineral water throughout the region. We took the tram back to the inital site and they prepared us quickly for a zip-line experience where we glided through the jungle for about 30 seconds each way. At this point we were tired from all the jumping so we liked how quickly they were able to get us all through. It is a short run but very enjoyable. Lastly we were given helmets and jumped on ATVs parked right in front of the park. We took a 30 minute ride through the jungle which as perfect for those of us who were new to ATV-ing. We were given great instructions and road in a line. They do not allow you to go on your own or drive to fast/ sideways which made me feel safe granted there was not much space when driving through all the trees. We road back to the park and were shown our pictures which we all needed up loving. Our trip included a lunch which they provided there. The servings are small but prices are affordable if you want to purchase another plate. Another thing to do there is the tequila wine tasting. This is one of better presentations where we were taken through the process of how tequila was made and the different grades of tequilas and how to properly drink. Overall we felt like we were treated like family. The staff was kind and very hospitable. 10 out of 10 recommend this.
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hich is so nice when you’re eager to get to the beach as soon as you can
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both drivers spoke fluent english: JC (Juan Carlos) and Diego very accomodating and professionally 'chaty' ... Thank you
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oke perfect English, appreciated the cold beer!
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s from age 12 all the way up to our senior grandma. It was our first trip to Mexico and I decided it would be easiest to just have our own private transfer so I booked with Canadian Transfers just from blindly googling companies. I was so blessed to have chosen this company!! We landed in the airport to find Juan standing with a sign with our name on it right away and from there on out, our vacation was a success. Juan was so knowledgeable and easy to talk to during our transfer that it was like having our own tour guide. He told us, the “must-see’s”, tips on safety and what to expect. We liked Juan so much, I contacted Janet in the office, who is also beyond helpful and gracious, and booked Juan for all of our excursions. We spent several days with him and he made everything smooth, effortless, entertaining and fun. We actually found ourselves missing him on our “stay-at the-resort” days. I just cannot say enough on how our trip was enriched by Janet and Juan and cannot thank either of them enough for the first class hospitality! HOPING TO SEE YOU NEXT YEAR!
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aged customer service, to find an immediate answer and picture of the opposite door to my building. The driver quickly drove around the building and picked me up. It was great to get customer service and the driver to react immediately. Great Service !
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