rofessional. The vehicles were clean and comfortable. I'll definitely be using them again. I had to change the day of the pick up, and they responded within the hour to confirm the change.
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port right on time and had a perfect ride down to our home in Akumal- The same experience 3 weeks later back up to the airport…The drivers were very courteous and accommodating….Would highly recommend!
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olutely wonderful. Our driver that picked us up was there in time waiting with cold water and cold beer for our drive to the resort. Can’t get better than that! Our driver from the resort back to the airport went above and beyond to help us! Alex Jordan was our driver and helped us tremendously. Our 18 year old niece was with us and flying separately to Alaska while we went to Chicago. The resort had told us both Delta and Alaska airlines were in the same terminal. They were not. Our niece had never flown by herself out of the country yet alone navigating customs and Covid paperwork. Alex had another family to pick up from the airport and called to have another driver pick them up while he waited 15 minutes while we walked our niece into the separate terminal to get her in the correct line.,we travel every year twice a year to Cancun and I have never seen customs so insanely busy and so confusing especially for a new traveler. He then took us to our separate terminal. He gave her his phone number as well as us and told us he would be at the airport for the next hour and he could go help her if she needed it. She navigated it with many texts but wow! We were so grateful for his kindness and how he went above and beyond to help us with his busy schedule. Thank you Alex and Canadian transfers! We highly recommend!!
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ey showed up early so there was no worry about getting us to our destination on time.
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a private catamaran. I recommend booking this in advance because the private boats get booked up quickly. This one happened to be a 45 person catamaran for the Dolphin Discovery Park but they made it available to accommodate our group of 7. There was so much space to lay out and sit. The boat was immaculate and they have both a ladies and mens bathroom that were very tidy. We started with our snorkel. They sailed to a spot where under water ruins. Our guide took us to see fish then showed us the spot where the statues were. This was about 20-30 minutes. Then we sailed to Isla Mujeres which was another 30-40 minutes. This was where we were able to do some shopping, have tequila wine tasting and visit the beach. It was hot this day so we went in shops that had AC. The beach has some cool spots to take pictures including a swing on the water. We spent about an hour on the island before heading back to out boat. Our captain was so accommodating and picked us up as soon as we were ready to go. They then took us to the Dophin Discover Park that was not too far away. This is where guests can swim with dolphins. This is by far the best looking interactive group of dolphins I've seen. Everywhere you look they're jumping or doing tricks. We decided not to swim with dolphins but they did have an area for swimming. The dock is a bit rocky so make sure to have water shoes. You also have to wear a life vest anytime you're in the water. We also had complimentary buffet lunch here. The food was decent but in abundance. We left here early which again our captain was happy to take us to a spot where we could swim out by ourselves. This was the best part of the trip. We loved being out in the open and in the parent warm and blue water! We need the trip with a surprise engagement on the way back. The best part was that the staff really wanted us to have a good time. They made sure our drinks were never empty. Did I say the all the drink were included. We really enjoyed ourselves and really recommend this!
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aged customer service, to find an immediate answer and picture of the opposite door to my building. The driver quickly drove around the building and picked me up. It was great to get customer service and the driver to react immediately. Great Service !
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trip with updated status of driver arrival made our stay free of worry. Our driver was wonderful; courteous, friendly and safe. Thank you Canadian tours & transfers
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