Your driver drove like he was on a race car track. At the speeds he drove, your van shook! Will never let a driver drive like that again.
Nice guy. But dangerous driving. No need.
I requested 2 booster seats and one child seat. One of the booster seats was not there. Also, most of the seat belts in the van did not work.
The transfer from the airport to the Ferry and our return trip from Playa del Carmen was great. The problem we had was on our pick up from the ferry taking us to playa Del Carmen didn’t go so smoothly. The driver was late picking us up, then the van had problems and it wasn’t working so we had to wait and another van could not come. We need to do grocery shop so the driver suggested we go to the store and he would have the new van or repair done in the parking lot at the grocery store. We finished our grocery shopping and had to wait another hour before we were transferred into another van so that we could make our trip to playa Del Carmen. I know that things can happen about really angered us they charged us for the extra stop at the grocery store. We did not feel we should be charge for that extra stop since we had to wait for a replacement van before we could even travel on. Not so sure I would use them again.
Our driver wasn’t at the airport when we arrived. As the airport is very chaotic and my cellphone was not working it left us in a position where we weren’t sure if we should just jump on our group shuttle arranged through WestJet or wait it out. Roughly 20 minutes after searching the entire area for our driver we were able to get someone to contact the company that advised our driver would be late. Our driver was friendly, and we enjoyed the free wifi in the vehicle. We were disappointed as we were told we would have beers and wine as we had made arrangements for the Luxury Shuttle services that did not happen. We were provided a 1 small bottle of Carona and ended up having him stop at a 711 so we could purchase our own drinks. The vehicle was very nice that did eventually pick us up but overall I would not use the service again and would try a different company in the future in hopes of avoiding the confusion of not having a driver there.
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