What you are booking
CanaDian Transfers & Tours brings together private transfers, sightseeing, admissions, ferries and tours. Each booking identifies its services, dates, trip type, passengers, vehicle where relevant and inclusions.
GRUPO TURISTICO JUSEBE handles sales and customer support under the CanaDian Transfers brand. The transport company trades as Maple Cancún, whose legal entity is Grupo Turístico Jusebe, or transport is provided by the carrier identified in your confirmation. Tickets and tours are delivered by the experience supplier. These are distinct roles and do not limit your rights under applicable law.
Check your details
Before finishing, check names, email, phone with country code, passenger numbers and ages, flights, dates, times, hotel or exact address, products and quantities. Airports are identified by their code; accommodation must retain the correct name and location.
For arrivals, use the scheduled landing date and time in Cancún. For departures, distinguish the flight time from pickup time. Both journeys in a round-trip booking have their own details.
Price, currency and offers
Before completing the booking you will see the total, currency, applied discounts, amount due now and any balance. Optional services or charges are included only when you select or expressly accept them.
Offers have eligibility rules, dates and selected products. The quotation applies compatible rules and shows the saving; discounts are not assumed to stack. A later change to the service may require a revised price.
A reference price or availability pending confirmation is identified as such. If an amount still needs confirmation, our team must explain the quotation and obtain your acceptance before making that charge.
Payment options
Online payment uses the available PayPal or Stripe card options. Cash is offered only for eligible itineraries with an airport arrival; the confirmation shows how much is due and when.
Any reservation that includes admission tickets requires full online payment for all its services, including airport transfers, before the supplier reservation is arranged. Deposits or cash payment are available only for eligible reservations without admission tickets.
Paid status depends on confirmation from the payment processor or a verified record of cash received. A payment attempt or screenshot does not replace that record.
Payment requests
If our team prepares your booking, we can send a private online payment link. The request preserves the quoted amount for 48 hours and shows its expiry.
An unpaid link does not mean payment has been received. After expiry our team will review the amount and issue a new request where appropriate. Do not share the link with anyone outside your booking.
Registration, payment and supplier confirmation
You receive a CanaDian Transfers reference and a summary of the recorded booking. Payment and supplier or logistical confirmation are separate states; any schedule, meeting point or product still pending confirmation will be identified.
Tickets and tours may first receive a preconfirmation. After arranging them with the supplier, we send the number, PDF or instructions that supplier provides. A CanaDian Transfers summary or payment request does not replace an admission ticket or required access document.
Your private transfer
Your confirmation identifies the booked journeys, vehicle, passengers and extras. Tell us about special luggage or access needs before travel so we can check a suitable arrangement.
On arrival, keep your phone on and tell us when you have collected your luggage and completed customs. We will coordinate dispatch to your terminal and share driver and meeting instructions.
Suggested airport-return pickup allows for the drive plus three hours at the airport. Driving time is an estimate and can change with traffic or other conditions; check any flight or pickup changes with our team.
Pickups at hotels and other locations
A 15-minute waiting allowance starts at the agreed pickup time for airport departures, point-to-point transfers and sightseeing pickups at your hotel or another agreed location. Be ready at the stated meeting point and keep your phone active.
Airport arrivals follow a different waiting procedure, described in the next section.
Airport arrivals: contact and waiting time
Keep the phone number supplied with your booking active so you can receive calls and messages. Tell us when you have collected your luggage, completed customs and are ready to exit. This lets us coordinate the vehicle’s entry to your terminal and avoid additional parking time while you are still collecting luggage or completing formalities.
If we cannot contact you and have not received your ready-to-leave message, we allow 20 to 30 minutes after your flight lands for luggage collection and customs. We then dispatch the vehicle into the terminal to look for you, even if we have not yet received your message.
Your transfer price includes 40 minutes of waiting inside the terminal, starting when the vehicle enters the terminal. After those 40 minutes, an additional parking and access fee of USD 10 applies for each additional 20 minutes of waiting.
When we have no contact with you, the maximum time to locate you is 2 hours from the flight’s landing, not from the vehicle’s entry. If, by that deadline, we have neither been able to contact you nor found you at the terminal, the transfer is cancelled as a no-show, the vehicle leaves and the amount paid for that transfer is non-refundable. This rule applies to the affected transfer, not to the other services in your booking.
Tickets, ferries and supplier transport
Check the ages, requirements, restrictions, inclusions and schedules for each product. Buying admission does not automatically add private transport. Each tour identifies whether it includes a shuttle, has limited pickup points and times or requires independent arrival.
Supplier transport can use only the hotels, meeting points and times enabled for that option. Private transport arranged separately retains its own route, price and terms.
An open ferry ticket does not guarantee space on a particular sailing. Follow the operator’s instructions, arrival requirements and conditions for your ticket.
Changes and cancellations
Request a change or cancellation in writing to bookings@canadiantransfers.com or through your booking’s support channel and include your reference. Our team will review the affected services and products and confirm the response.
Changing the date, time, vehicle, passengers or product can affect availability and price. Any difference and applicable condition must be explained and accepted before the change is confirmed. Changing a transfer’s origin or destination requires cancelling the affected journey and making a new booking, subject to the applicable cancellation terms and price.
The notice period to request cancellation of a private transfer is at least 8 hours before the service. Pickup allowances and the airport-arrival procedure are detailed in their own sections of this document.
If you cancel with at least 8 hours’ notice, a full refund of the amount paid for that private transfer is due. If part of the booking remains, payments already received first cover the retained services and only the surplus is refunded, as explained under partial cancellations. If you cancel with less than 8 hours’ notice, the amount for the private transfer is non-refundable.
In the event of a no-show, the amount already paid for that private transfer is non-refundable.
These conditions apply only to the private transfer. They do not apply to admission tickets, tours or ferries, which retain their supplier’s conditions. Third-party conditions must be disclosed before payment and applied in line with law.
For tickets, tours and ferries, once the booking is confirmed and paid to the supplier, the general approach is to arrange date changes subject to its conditions, rather than ordinary refunds. Any exceptional refund requires supplier approval; submitting a request does not guarantee one. See “Tickets, tours and ferries” in the changes, cancellations and refunds document.
Refunds and payment enquiries
Where a refund is due, we explain the reason, affected services, payments received, any previously disclosed applicable charges, refund amount and reference once processed.
For a partial cancellation or a reduction in the booking, payments already received first cover the services that remain. Only the surplus after covering those services is refunded. If the amount paid is below the updated total, we will explain the outstanding balance.
The calculation uses the updated price of the retained services and their applicable discounts. Cancelling one journey of a round trip does not automatically mean a refund of half the original total. The breakdown identifies cancelled and retained services, price adjustments and the final balance.
CanaDian Transfers’ internal handling of a cancellation or an eligible refund may take up to 3 business days. This is our internal processing period; it does not mean the money will appear in your account within those same 3 business days.
Once CanaDian Transfers arranges the refund through PayPal or Stripe, the time until you receive the money depends on the relevant processor’s timeframes, the payment method and the bank or card issuer. CanaDian Transfers’ confirmation distinguishes the request, approval and processed refund.
No valid consumer rights are waived, and charges must have been properly disclosed and accepted.
Weather, operational changes and safety
Some activities and boats depend on weather, authorities, venue conditions and safe operation. If your service is affected, we will explain the alternatives and applicable conditions.
You must know and accept any replacement or rescheduled service. Applicable responsibilities and refunds are reviewed according to the service and law; they are not automatically excluded simply because an external supplier is involved.
Support and booking documents
Keep your CanaDian Transfers reference and documents. For enquiries, changes or concerns, email bookings@canadiantransfers.com. You may also reply in an existing WhatsApp conversation about your booking.
Your confirmation and specifically accepted conditions supplement this document. Nothing reduces non-waivable rights under applicable law.