Help with your
Cancun transfer.

Choose your route and passengers, select a vehicle, add any extras and enter your travel details. Review the itinerary and the available payment options before completing your booking.

Keep your phone on and follow your booking’s WhatsApp conversation. Once you have your luggage and have completed the arrival formalities that apply to your flight, message us so we can coordinate your driver’s entry to the terminal. We’ll share the meeting instructions and driver details.

Your driver will meet you with a sign bearing your name. Follow the meeting instructions sent by our team; contact us on WhatsApp if anything changes.

Send us the updated details as soon as you can. We’ll review your reservation and coordinate the pickup with the operating team.

Add each arrival flight and its passengers when booking. We coordinate collection after the latest flight lands; passengers arriving earlier need to wait at their own arrival terminal. Keep your phone on and follow the WhatsApp instructions instead of changing terminals on your own.

Yes. Airport transfers can be one way or round trip. Point-to-point trips also offer a return option. Your quote shows the journeys included and any eligible saving.

You can search for hotels, vacation rentals and private addresses within the supported service area. Select the exact location from the suggestions so your route can be checked.

Choose a child car seat or booster in Extras, set the quantity for each journey, and review the available options and charges for your vehicle before confirming.

Choose a vehicle for your group and luggage. In Extras, you can select space for a stroller, wheelchair, folding walker or golf clubs. Check your vehicle’s available options and any charges. Contact our team before booking if you have other equipment or need mobility assistance or an adapted vehicle.

The booking tool shows the options available for your itinerary, including PayPal or card through Stripe. Cash is available only for eligible bookings with an airport arrival. Any deposit and remaining balance are shown before you confirm.

Yes. If our team prepares your reservation, we can email you a private payment request. The link is valid for up to 48 hours; check the exact expiry shown on your payment request. We can also resend the link by email or share it on WhatsApp.

It depends on the experience. Each option explains whether supplier transport is included, optional or unavailable. Private CanaDian Transfers transportation can be configured separately where offered.

For supported parks and activities, choose your admission in Extras. You can also keep transportation only if you already have your tickets.

Bookings that include admission tickets require full online payment for the entire reservation, including all transfers, before we arrange the supplier reservation. You receive a pre-confirmation first; once the supplier confirms, we send the applicable document, reference or instructions.

The suggested pickup allows for the drive plus three hours at the airport. If your group has several departure flights, the earliest flight is the reference. Check the pickup date and time carefully, especially when a flight departs after midnight.

Contact bookings@canadiantransfers.com with your reservation number. We’ll review the conditions for your service or supplier and explain the available options before making changes.

Drinks and snacks are available for airport-arrival journeys and private sightseeing. Select products and quantities in Extras, where the available options and charges for your service are shown before you confirm.

In Extras, select space for your pet’s carrier under Safety & space. Review the available quantities and any charges for your vehicle as you book.